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3355 Earl Campbell Pkwy
Tyler,
TX
75701
While my eye appointment went fine, there were a couple of things I have certain feelings about, Perhaps Im old school, there are certain aspects I feel that are important to those of us suffering from more than one impairment per eye that the doctor can and should still hone. Thats the final adjusting of the lenses in the eye piece. When I asked exactly what does the doctor do, specifically? I was told by the tech that oh our doctors arent like those at glasses stores. They actually care about the health of the eyes... Thats quite a bold statement. I asked said tech what a couple of things were specifically for ( designed for) fully knowing the answers. He did not. The doctor spent less than 5 minutes with me and I was there for 2 1//2 almost 3 hours. Ive been in and out at other practitioners offices in less than an hour and had all the bells and whistles that are performed at Heaton.After I posted this review , I noticed that there are several reviews. I find it telling that the owner only responded to the 5 star/ excellent reviews that only had praise. Not a public response to the disabled veteran who posted a not so praiseworthy review. I wonder if my review will have a response from said owner?
Always, always punctual! Very, very professional and knowledgeable staff!